COMMUNITY SAFETY PLAN
We have always been in this together, and as a community we are going to continue to make SpinHouse the safe, positive and motivating place it’s always been. It might look a little different for a while, but we’ve got this — together, we ride.
If you’re already a member of our studios, you know we take this cleaning thing seriously. Your health and safety has always been our highest priority, and now we’re doubling down. Our plan to keep us all healthy as we reopen the studio is detailed below. We will continue to adapt and update these policies as circumstances change, so you can always check back here to view the latest information.
DEEP CLEANING & SANITIZATION
Did you know that we’ve always used a hospital grade disinfectant effective against COVID-19 and viruses like it? Now, we will be spraying all bikes, weights, and the entire studio, including walls and floors, after each class. All equipment, whether used or not, will be thoroughly disinfected after each class. Disinfectant wipes will be provided to members to be used to wipe bikes before use.
Our shoes will be disinfected with hospital grade aerosol disinfectant and completely dried before use, and will never be used for two classes in a row. We will also be providing a service for shoe purchase for members wanting to bring their own shoes to class.
Weights will be disinfected and dried completely before use. Weights will now be provided at Front Desk when you arrive at the studio.
High Touch Surfaces
Every item that has been touched in the studio will be disinfected after each class. This includes but is not limited to door handles, light switches, lockers, bathrooms, sinks, toilets, benches, shoe cubbies, and computers.
Front Desk Members will be wearing masks and will continuously wash hands.
Hand sanitizer will be available at several points throughout the studio, and we ask that all members sanitize their hands before entering the studio.
DISTANCING IN THE STUDIO
We will be limiting the number of bikes per class. Class registration will resume as normal, and the bike selection tool will display only the limited bikes available for booking.
Please arrive a minimum of 5 minutes before the start of class. If you arrive early, we encourage you to get ready for class and head straight into the studio and warm up on your bike.
Payment and Check-In
You can continue to purchase class credits through the website and app. For those needing to use Debit, we will disinfect the payment terminal after each use. We will no longer be accepting cash.
As much as we love hanging with our littlest #spinhousesquad members during class, we will be temporarily suspending all Child Minding.
Front Desk & Instructors
Our team will be self-monitoring and will not be coming to work if they are experiencing any type of COVID-19 symptoms. To continue to promote social distancing in the studio, our instructors will be on the podium ahead of class and will be waiting until all members have exited the studio before leaving. Front Desk will be available for help with lockers and providing the necessary equipment needed for class.
We ask that members refrain from booking in for a class if they are feeling unwell, if they have travelled within the last 14 days, are living with anyone who is self isolating, quarantined or sick. We ask that you not book a class if you are presenting any of the following symptoms: fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite.
CANCELLATIONS & LATE ARRIVALS
We will be enforcing a strict cancellation policy as spaces for classes will be limited. We have changed our cancellation policy to better support our limited class capacity. You must now cancel a minimum of eight hours before your scheduled class. Additionally, we will not be allowing any members into the studio after the doors have been closed.
Please ask for assistance from Front Desk if there is a retail item you would like to purchase. Returned items will be put back on shelves in accordance with the safety guidelines provided to the Retail Industry.